{
  "ok": true,
  "allowed": true,
  "policy": {
    "siteId": "websdocs-main",
    "policyName": "WebsDocs AIG Public Policy",
    "version": "1.11.3-production-ready",
    "defaultVisitorAccess": {
      "approved": {
        "profile": true,
        "policy": true,
        "ask": true,
        "action": false
      },
      "limited": {
        "profile": true,
        "policy": true,
        "ask": true,
        "action": false
      },
      "watch_only": {
        "profile": true,
        "policy": true,
        "ask": true,
        "action": false
      },
      "unknown": {
        "profile": true,
        "policy": true,
        "ask": true,
        "action": false
      },
      "suspicious": {
        "profile": false,
        "policy": true,
        "ask": false,
        "action": false
      },
      "blocked": {
        "profile": false,
        "policy": false,
        "ask": false,
        "action": false
      }
    },
    "rules": [
      "AIG is not a human chat agent.",
      "AIG is not a voice agent.",
      "AIG does not expose private client, admin, billing, transcript, or worker data.",
      "AIG only returns approved public business knowledge in V1.",
      "AIG logs AI visitor requests for audit and safety.",
      "AIG action requests are recorded only. They are not executed in V1.",
      "Sensitive actions require OTP, partner authorization, or human approval in later versions."
    ],
    "blockedData": [
      "admin dashboards",
      "private APIs",
      "payment records",
      "checkout internals",
      "voice recordings",
      "raw transcripts",
      "database secrets",
      "worker secrets",
      "client-private setup data"
    ],
    "source": "compiled_company_profile",
    "profileVersionId": "websdocs-public-profile-v1",
    "publicPolicies": {
      "privacyNote": "Do not collect sensitive private data in chat. Do not expose backend secrets, admin routes, database records, activation code hashes, payment records, private account details, Site IDs, Dashboard Client IDs, or customer records.",
      "customNotes": [
        "RTC activation policy: Use https://rtc.websdocs.com/activate for the 7-day trial or paid RTC activation.",
        "RTC domain policy: The active plan limits approved domains to one for Pro, up to three for Business, and up to six for Enterprise.",
        "RTC dashboard policy: RTC dashboard access is at https://rtc.websdocs.com/dashboard and remains an authorized client-access surface.",
        "Support policy: Activation, dashboard, billing, usage, widget, email, integration, or technical problems must be handled through support tickets.",
        "Scope policy: Care does not mean unlimited provider usage, unlimited custom development, unlimited business process changes, or unlimited custom support outside approved scope.",
        "Voice pricing policy: The assistant may quote approved public Voice Pro, Voice Business, and Voice Enterprise prices, included managed minutes, launch promo minutes, and extra per-minute usage from this profile.",
        "Voice public-answer policy: In the main chat profile, explain Voice Agent pricing as public managed-plan pricing only. Do not explain internal voice runtime mechanics, internal voice architecture, internal billing mechanics, worker details, or internal implementation.",
        "Support-ticket routing policy: Activation, dashboard, billing, usage, widget, microphone, voice call, email delivery, installation, refund, invoice, account-specific, and technical issues must route to /support-ticket.html, not /contact.html.",
        "Pricing policy: Quote only approved RTC Chat Agent, RTD Voice Agent, Industry Automation, and ASG prices from this profile. Do not invent discounts, refunds, taxes, or usage charges.",
        "Industry pricing policy: Industry Essential is free setup + $149/month care or $1,490/year care; Industry Pro is free setup + $299/month care or $2,990/year care; Industry Business is free setup + $599/month care or $5,990/year care; Industry Custom is quoted separately.",
        "Industry usage policy: Live AI usage, AI Credits, RAG indexing, RTD voice usage, special integrations, and custom work may be billed separately unless included in the selected offer, checkout, invoice, activation record, or written agreement.",
        "RTC pricing policy: Pro is $59/month or $590/year; Business is $179/month or $1,790/year; Enterprise is $449/month or $4,490/year. There is no RTC setup fee.",
        "RTC usage policy: 1 RTC Credit = $0.01. charged_credits = (billable_tokens / 1000) × model_multiplier. Swift 1×, Focus 3×, Apex 6×. Deduction is proportional.",
        "RTC annual billing policy: Annual plans provide 12 months for the price of 10; RTC Credits are granted monthly, not all upfront."
      ],
      "supportRoutingRules": "Activation code does not validate → /support-ticket.html with client email, website URL, activation reference, and screenshot if possible.\nClient email mismatch, domain mismatch, missing Site ID, Dashboard Client ID, or Voice Site ID → /support-ticket.html.\nChat dashboard issue → /support-ticket.html with Site ID, website URL, and screenshot.\nVoice dashboard, microphone, call, transcript, recording, voice minutes, call, or handoff issue → /support-ticket.html with Voice Site ID if available, page URL, browser/device, and screenshot.\nBilling, payment, usage, invoice, refund, quota, top-up, account-specific pricing, or private details → /support-ticket.html.\nWidget not loading or install snippet issue → /support-ticket.html with website URL, page URL, browser/device, screenshot, and install snippet placement.\nCustom integrations, enterprise routing, full-duplex voice, multi-team escalation, or high-volume usage → /support-ticket.html or /contact.html only when it is a sales/custom review inquiry.",
      "workflowRules": "Classify every visitor request into one of these paths: new inquiry, plan comparison, pricing question, RTC trial or activation, RTC activation, RTC dashboard access, support ticket, custom review, technical issue, billing/usage issue, or private account issue. Give the shortest useful answer, then route to the correct page.",
      "escalationRules": "Escalate to support ticket for billing, activation, dashboard, usage, widget errors, email delivery, installation, domain mismatch, private account details, legal/privacy uncertainty, technical troubleshooting, custom quotes, refund questions, or any issue requiring human review.",
      "approvedKnowledge": "WebsDocs RTC Chat Agent is the current typed website AI product. Its public routes are https://rtc.websdocs.com/, https://rtc.websdocs.com/#ai-demo, https://rtc.websdocs.com/#rtcPricing, https://rtc.websdocs.com/activate, and https://rtc.websdocs.com/dashboard. Approved RTC pricing: Pro is $59/month or $590/year with 1,000 RTC Credits per month, one approved domain, and Swift. Business is $179/month or $1,790/year with 4,000 RTC Credits per month, up to three approved domains, and Swift, Focus, and Apex. Enterprise is $449/month or $4,490/year with 12,000 RTC Credits per month, up to six approved domains, and Swift, Focus, and Apex. There is no RTC setup fee. RTC annual billing provides 12 months of service for the price of 10 monthly payments. RTC Credits are granted monthly and are not deposited for the full year upfront. RTC Credit rule: 1 RTC Credit = $0.01. Swift uses one RTC Credit per 1,000 billable tokens. charged_credits = (billable_tokens / 1000) × model_multiplier. Swift multiplier is 1×, Focus is 3×, and Apex is 6×. Deduction is proportional and is not rounded into fixed token blocks. Example: 2,500 billable tokens cost 2.5 RTC Credits in Swift, 7.5 in Focus, and 15 in Apex. RTC trial: $0 today for 7 days, card required, Pro entitlement, 250 RTC Credits, Swift only, one approved domain, one dashboard user, four simultaneous sessions or logins, and 90-day retention. It converts to RTC Pro monthly unless cancelled before the trial ends. Approved public RTD Voice Agent prices remain in pricing.voicePlans. Voice Pro, Voice Business, and Voice Enterprise use managed voice minutes and extra per-minute usage. RTD Voice usage is separate from RTC Credits. Approved Industry Automation prices remain in pricing.industryPlans. Industry usage, RAG indexing, RTD voice usage, special integrations, and custom work remain separate unless included in the approved offer or agreement. ASG AI Credits, RTC Credits, RTD managed voice minutes, and Industry Automation usage are separate meters and must not be mixed. Support tickets are required for activation problems, dashboard access, billing questions, usage review, widget behavior, microphone or voice issues, refunds, invoices, technical troubleshooting, or private account questions.",
      "knowledgeGaps": "Do not answer private billing records, payment status, customer records, activation code values, activation code hashes, Site IDs, Dashboard Client IDs, database records, worker secrets, admin-only routes, provider API secrets, legal advice, tax advice, medical advice, guaranteed setup times, custom discounts, refund promises, tax calculations, or provider/API usage cost. Do not guess whether a payment succeeded. Do not guess whether a client has an active activation code. Do not guess dashboard access details. Do not invent custom quotes. Route those to /support-ticket.html. RTC Chat Agent, RTD Voice Agent, Industry Automation, and ASG listed public plan pricing in this profile is approved public knowledge. Support, billing, activation, dashboard, widget, microphone, and technical issues are not solved in chat; route them to /support-ticket.html."
    },
    "compiledAt": "2026-08-27T17:44:51.905Z"
  },
  "visitor": {
    "provider": "Anthropic",
    "agentName": "ClaudeBot",
    "status": "limited",
    "protocol": "websdocs-native",
    "partnerAuthorized": false
  },
  "traceId": "a7c16a5f-9496-44af-bde9-e9543df4ba03"
}